Stellar Knowledge Base
If Stellar Photo Recovery gets stuck or very slow at any stage while scanning the SD card or other drives, it can be either due to:
However, to scan and recover, when the software stuck for long at same stage every time during scan do the following:
What is ‘Create Image’
Stellar Photo Recovery offers to Create Image option. This option is used to recover lost data from the media that has developed bad sectors.
The software creates a sector-by-sector image of the selected media that can be used to recover multimedia files later. Rather than creating a complete image of the media you can also select the range of the SD card to create an image.
Steps to Create Image of SD card
1. Click on * button and Select Create Image option from the Select Location screen.
2. Select the SD card/drive for which you want to create an image. Click Start Imaging.
Note: You can create an Image for a selected range of sector by clicking on Advanced Settings
3. Specify a location for saving the image file with .img extension. After the process finishes, the image file is saved at your specified location.
Next, recover the photos, videos, or audio files from this disk image.
Recover lost files from Image
Follow the below steps to recover multimedia files from the Image file you created:
1. Run Stellar Photo Recovery.
2. Click on * button and Click Resume Recovery.
3. Click Load Image in the drop down of Help icon. A window listing the images opens.
4. Select the image file for which you want to perform the Scanning process. Click Scan to start the process.
A screen shows the scanning process.
5. Once scanning is complete, details of the files and folder recovered are displayed in a dialog box as shown below:
6. Click on Recover.
7. A dialog box asks to select the destination to save the Photo, Audio, and video files. Browse location and click Save.
Thus, this resolves the problem of Stellar Photo Recovery getting stuck at a stage during scanning of the SD card, hard drive and other storage media.
Stellar Photo Recovery Stellar Photo Recovery is a Do-It-Yourself software to recover media files lost due to deletion, corruption or accidental formatting. It works with all major camera, drones, pc, memory cards, USB Flash Drives and more.
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I am using the Windows Data Recovery Pro version, and I completed my scan and I unchecked all. Then I proceeded to only check the folders that I wanted to recover. While doing that, the program froze. If I close the program and open it again, will I have to rescan my drive? I have a 1TB drive and it took 2 days to scan and I wouldn't want to do it again. Thanks in advance for your help
Ansel Radway
I Scan the software in an external HHD hard drive 2TB and i Choose to scan only videos after 12 hours of scanning the software stop for itself 14% only scanning and left more than 20 hours, so try to stop and the software did not stop try to close software and the warning was"application running. Please Halt the current process to exit"
i Lost one day of scanning, i need to star over again,
please help me.
Peter Vera
Kartik
Hi,
We understand the inconvenience caused to you.
We would request you to perform selective recovery through our software after selecting required file formats of video and video tab only in our software.
Please turn off preview option as well during scan process by our software.
For more help, please submit ticket using below link so that our experts can assist you:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery