When I am trying to recover the data, I get error "Source and destination are same." What shall I do?

Modified on: October 31, 2018 | 20374 views

You are trying to save the recovered data on the same media from where you are recovering it. Please choose another location to save the files and software will not give you this error anymore.

Software does not allow you to save the recovered files on the same drive from where you are recovering it as it may lead to overwritten activity. Once overwritten activity is performed then data cannot be recovered by any means.

12 User Comments

So where do I save these files? I tried saving them to One Drive and Google Drive with the same message.

Joe Luca

Kartik

Hi,

We understand the inconvenience caused to you.

We would request you to save recovered data on different drive which should be connected (via USB cable) with your system.

Software will not allow to save recovered data on same drive (from which it is recovering data) due to overwritten activity.

For further assistance, you may submit ticket using below link so that our experts can assist you further:

https://www.stellarinfo.com/support/

Regards,

Stellar Data Recovery

nowhere on your site or during the purchase of your product, did it explain the I would have to connect to a separate drive to retrieve my Data....You just took the Money and we the customer find out once we enter our code ....that we have to use a separate Drive.....That's Fraudulent......Please have someone email me back ASAP....I will be expecting a full refund

Jason Hughes

Abdul Majid

Dear Jason,

Our prime motive is to assist you in data recovery.

Stellar software do not allow to save the recovered data to same drive as it may lead to overwritten activity.

Please follow our below mentioned article to get more information:

https://www.stellarinfo.com/support/kb/index.php/article/do-not-save-recover-files-on-original-drive

if save my files to a external drive, can i then move those files to the drive they were deleted from without corrupting or overwriting them?

Samantha Andrews

Rajeev

Hi Samantha,

Yes, you may move the files to the same drive if you are able to open them on an external drive. It may lead to overwritten activity.

In case you will face any issue then connect with our expert by using the below link:

https://www.stellarinfo.com/support/

Regards,
Stellar Data Recovery

It was not mentioned anywhere that files couldn't be recovered if on the same drive. A simple USB transaction could have been done using any software, but Stellar made it seem like it was easier. Can I recover files and place them to my dropbox?

Laiba

Kartik

Hi Laiba,

As per our software functionality, it does not allow to save recovered data in the same drive due to overwritten activity.

Please use different drive which should be connected physically with the system (on which our software installed) to save recovered data.

For any further assistance, please submit ticket to our experts using below link:

https://www.stellarinfo.com/support/

Regards,

Stellar Data Recovery

I have the same issue as the above. YOU SHOULD CLEARLY EXPLAIN BEFORE TAKING MY MONEY. It is easy to set up a separate folder on any Hard Drive and have the files saved to that folder. Then a user can simply move files as and where they wish. FRAUD!

Martin Hilson

Kartik

Hi Martin,

As per our software functionality, it does not allow to save recovered data on the same drive/partition due to data overwritten activity.

User needs to save recovered data on different drive/partition. After that, they can copy it on any desired location.

We do fair business. We would request you to submit a ticket to our experts using below link so that they can assist you further:

https://www.stellarinfo.com/support/

Regards,

Stellar Data Recovery

Tenorshare I am very impressed with your post because this post is very beneficial to me and provides new knowledge to me.

adnanyaseen

Naveen

Hi,

As per our software functionality, it does not allow to save recovered data in the same drive due to overwritten activity.

Please use different drive which should be connected physically with the system (on which our software installed) to save recovered data.

For any further assistance, please submit ticket to our experts using below link:

https://www.stellarinfo.com/support/

Regards,

Team Stellar

User Comments

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