Stellar Knowledge Base
In this KB, you will learn why Stellar Data Recovery freezes and important tips & precautions to avoid such issues with the software.
#1. Check system compatibility
Visit the Stellar Data Recovery download page and ensure you are running the software on a compatible system satisfying the minimum hardware requirements.
#2. Disconnect USB Peripherals
Unplug all unnecessary USB peripherals such as printer, webcam, extra flash drives, card reader, controller, etc. as they might cause the software to freeze when it starts to save the recovered data at the destination. To ensure trouble-free data recovery, avoid using the system while the software is saving the data.
#3. Use Admin rights
Always run Stellar Data Recovery tool with Administrator Rights to grant full permissions. If sufficient permission is not granted, the software might freeze or stop working in between the recovery or save process.
#4. Check Connections
Ensure the hard drive or the storage media is firmly connected to the system where Stellar Data Recovery is installed.
#5. Check Storage Space
Ensure there’s enough storage space available on the destination drive or volume. If the size of the recovered data is more than the space available, it can cause the software to freeze or crash.
#6. Close All Running Apps
It’s a good practice to close all the running applications to avoid conflicts between the system resources and files. Also, avoid using the system while the software recovers your lost data.
#7. Perform Selective Recovery
a) From the main "Select What To Recover" screen go to the "Advanced Settings" tab.
b) Then go to the second icon on the "Adavanced Settings" tab.
c) From the avialable list of options select the file format you need to recover and then click "close" button.
d) Follow the on screen recovery steps then. The software will only scan for the files you had selected.
You can also get in touch with our support team in regards to this issue.
Stellar Data Recovery Stellar Data Recovery is an easy to use Windows recovery software to get back lost documents, emails, photos, videos & many more from HDD, USB, Memory Card etc.
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I have found my all deleted files and they are about 80 GB, but whenever I deselect or select files I don't to restore it keeps loading and the app freezes
Abed
Stellar Support
Hi,
Thank you for contacting Stellar Data Recovery.
We have sent you an email with all the details related to your query.
Please get back to us for any further query.
Regards,
Stellar Data Recovery.
I just purchased this and it's taking almost an hour to initialize and it's not showing any progress. Is this normal?
Sal Gaetano
Abdul Majid
Dear Sal,
We understand your situation that software is taking long time to initialize. This may happen due to drives not getting detect properly in disk utility.
Kindly follow the below link to submit a ticket to our team and we will provide you solution instantly:
https://tickets.stellarinfo.com/portal/signup
Please also share the screenshot of disk utility while submitting a ticket so that we can analyze the situation.
I just finish my long journey of data recovery of broken external i assumed which just take almost four month to complete the scanning. Yet the scanning result is not saved for future use. The problem is the program freeze and not responding when tried to preview a file (*.mp4 files). If i end the task will the search result still there? It would be such a hassle to wait another one-third of the year just to scan the drive.
ancientyue
Rajeev
Dear Ancientyue,
We apologize for the inconvenience caused to you.
We suggest you to submit your drive in our lab for analysis as we believe there is an issue with the drive due to which it is taking long in scanning.
Kindly follow the below link to submit a ticket to our team and we will provide you solution instantly:
https://tickets.stellarinfo.com/portal/signup
Hi,it takes around 14+ hours to deep scan my 1tb hard drive. And application has crashed twice just after thr scan as as soon as i try to select folders to recover.
I tried disabling preview mode also. And application does not keep track record of deep scan results n either there is option i can save deep scan result
Should i again waste 14 hours on this
I lost my data as i made somewhat equivalent of factory reset of laptop.
It shouldn't be that hard to recover. But it seems like this application is not easy to use for individual user.
Abhi
Kartik
Hi Abhi,
We would request you to perform "Selective Recovery" in software. It will save time and get accurate results.
Please follow below steps for selective recovery:
1- Click on "Advance settings" icon. (On top of software interface)
2- Click on "File List" tab.
3- A list of all supported file formats will be shown. Uncheck all file formats and select the required file types only through checkboxes.
4- Click on "Close".
5- On main interface of software select the data type which you want to recover and then perform scan on the hard drive.
6- Turn off "Preview" during scan process.
Please submit ticket to our experts using below link for getting further assistance:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery