Stellar Knowledge Base
Stellar Data Recovery is indeed one of the best data recovery tool available that can restore data from an inaccessible, corrupt, formatted, and encrypted storage media. However, in some rare scenarios, the tool might get stuck while performing recovery on Windows system as reported by few users.
Here are few solutions to help you avoid Stellar Data Recovery from getting stuck during recovery process:
1. Check Minimum System Requirement
Before download, go ahead and read the minimum system requirements. Make sure you are running the software on a compatible system to ensure effortless recovery process.
2. Never Save Recovered data to Same Location
This is the most important step of data recovery process. While choosing the location to save the recovered data always use a different storage drive. You can use an external hard disk for recovery if you are recovering data from an internal storage and vice-versa.
3. Close All Applications
Sometimes, running application does not let Stellar Data recovery access important files that are required to carry out the recovery process. It’s highly recommended that you close all running applications except Stellar Windows Data Recovery to ensure smooth and error-free data recovery.
4. Run with Administrator Rights
For a successful recovery, always run Stellar Data Recovery software with Administrator Rights. Simply right-click on the software shortcut and choose ‘Run as administrator’.
5. Unplug USB Devices
You must disconnect unnecessary USB devices connected to the system where recovery software is being executed. USB devices may interfere with the software causing it to get stuck at some point during recovery.
6. Use Compression
When you try to recover large files or huge data, the Stellar Data Recovery could get stuck in rare situations due to read/write speeds of hard drive and storage space availability. Compressing files help conserve storage space. When you click ‘Recover’ button, a popup appears to browse the location where you want to save the recovered data. In the same popup box,
7. Perform Selective Recovery
a) From the main "Select What To Recover" screen go to the "Advanced Settings" tab.
b) Then go to the second icon on the "Adavanced Settings" tab.
c) From the avialable list of options select the file format you need to recover and then click "close" button.
d) Follow the on screen recovery steps then. The software will only scan for the files you had selected.
8. Make Sure the Drive is firmly connected
Check for any loose connection between the storage drive and your PC. A loose connection or frequent disconnection of the drive during scan or recovery process can cause the software to get stuck. Therefore make sure all cables are firmly connected and avoid moving the connected drives until the recovery is done.
9. Enough Power Supply to external Disk
Sometimes power supplied to the hard drive isn’t enough that cause the hard drive to stop in between. USB ports on laptops supply a different amount of power when running on battery juice and when connected to the main source. Therefore, if you are using a laptop, make sure you plug-in the charger to ensure optimal amount of current & voltage available to the drive.
10. Enough data where you are Saving the Recovered Data
Before saving the data, check whether enough space is available on the destination drive. It’s important that the location where data is being saved should have enough free storage space to accommodate recovered data.
Hope this helps you. If you still not able to fix the issue, please get in touch with us or let us know us via comments down below and we will try to reach you with a solution ASAP.
Stellar Data Recovery Stellar Data Recovery is an easy to use Windows recovery software to get back lost documents, emails, photos, videos & many more from HDD, USB, Memory Card etc.
Related Articles
Technology You Can Trust A Brand Present Across The Globe
I bought the software to recover data from a broken external SSD 512GB drive. I could save some data but now I always get the eror message "not enough space on dosk" when I try to save it to a HDD with 3 TB of free space. What is wrong? Please help. Regards, Emanuele
Emanuele Traversari
Stellar Support
Hi,
We have sent you an email regarding this on your email address.
Regards,
Support Team
the software is saying no files selected but no files found, cannot recover.
my element 5 order #595936523
Jiancheng Lu
Stellar Data Recovery
Hi,
We have sent you an email regarding this on your email address.
Regards,
Support Team
My application keeps on crashing and won't open most of the time. bought and installed the pro version. I keep on having to repeat the scan as it keeps on saying no data on my saved session
Jules Dirk
Stellar Data Recovery
Hi,
Thank you for trusting Stellar Data Recovery.
We have sent you an email regarding this on your email address.
Regards,
Support Team
Hi, I have same issue on Windows 2012, files were found but software says “insufficient space at destination” no matter to where I am trying to save, other logical disk or external HDD. I.e. tried to recover 50 Mb file to space with few hundred Gbytes and receiving same error message.
Please assist to resolve the issue.
Leonid
Stellar Support
Hi,
Thank you for trusting Stellar Data Recovery.
We have sent you an email regarding this on your email address.
Regards,
Support Team
Bought the software yesterday to recover off Mac HD software keeps hanging on phase 2 at 33 percent
angela berry
Stellar Support
Hi,
Thank you for trusting Stellar Data Recovery.
We have sent you an email regarding this on your email address.
Regards,
Support Team
I placed an order which is iPhone photo recovery but I keep getting stucked at 98% when I try to scan
Rain Li
Everytime it initializes I get an error message saying it quit unexpectantly. Then when it finally works and shows my volumes/hard drives, I get the message Seagate Backup + Desktop Media Total/Lost Volumes Found: 0... when the HD is THERE on my desktop, albeit very slow operating. I can open the disk to see the folders, and sometimes see what's in the folders, if they are not too big. Small jpegs and what nots- photos, I have already transferred to a new external HD. Bigger files - my music files, my songs, wav files, etc or my band stuff, loads very slowly and transferring anything is one at a time... if that. What can I do?? It's there. Is it a bad head on the HD? I took the HD apart, opened it. NO stuck head, platter moves freely. Can see the data in folders, just cannot retrieve it, or all, if only very excruciatingly slow.
Kevin O'Neil
Stellar Data Recovery
Hi,
Thank you for trusting Stellar Data Recovery.
We have sent you an email regarding this on your email address.
Regards,
Support Team
I could not recover data, when try to recover file it shows error message "not enough space on disk" if try to save on desktop or destination drive is same if try to save in documents. File to recover is very small only 20Mb and I have large vacant space on my drive.
KAILASH CHOUDHARY
Stellar Support
Hi,
Thank you for trusting Stellar Data Recovery.
We have sent you an email regarding this on your email address.
Regards,
Support Team
I purchased v7.0 a while ago and attempting to use it to recover data from one external hard drive and create an image of it to another and am receiving the "insufficient space at destination" message to a 2 TB drive. It did not do this the first time I tried it, but had to stop the save in the middle of the run. This error started occurring after repeated attempts. Please help with this issue, thank you!
Lauren Quezada
Stellar Support
Hi,
Thank you for trusting Stellar Data Recovery.
We have sent you an email regarding this on your email address.
Regards,
Support Team
my macintosh drive wont show up to reover
oscar salib
When I downloaded the trial version, I gained access to a good amount in my pictures gallery. Once I paid for the standard and scanned it again, I keep getting stuck at 98% for some odd reason. I got the iPhone standard recovery package.
THANG LE
Stellar Support
Hi,
Thank you for trusting Stellar Data Recovery.
We have sent you an email regarding this on your email address.
Regards,
Support Team
I kept getting stuck at 98%
THANG LE
I keep getting insufficient storage of 1GB as I click the Scan. But my hard disk has 32 GB free and external thumbdrive also has 32 GB free.
RENIT
Stellar Support
Hi,
Thank you for trusting Stellar Data Recovery.
We have sent you an email regarding this on your email address.
Regards,
Support Team
I keep getting the message "Not Enough Space Available" when trying to recover files.
I've also tested just recovering one single small file to an external hard drive with plenty of free space, but the same message appears.
Why do I keep seeing this message and how do I fix the problem? Thanks!
Dave
Stellar Support
Hi,
Thank you for trusting Stellar Data Recovery.
We have sent you an email regarding this on your email address.
Regards,
Support Team
Stellar is stating "not enough space" when trying to recover to a 558 GB hard drive. Plenty of space and I doubled checked with your instructions above. Please help.
Jeanette Creagan
Stellar Support
Hi,
Thank you for trusting Stellar Data Recovery.
We have sent you an email regarding this on your email address.
Regards,
Support Team
Hi,
I have purchased the mbox to pst converter but it is stuck on checking, i tried other mbox files and same problem,
I need to import to Mac Outlook.
Please help,
thx
Freddy
Stellar Support
Hi,
Thank you for trusting Stellar Data Recovery.
We have sent you an email regarding this on your email address.
Regards,
Support Team
Stellar Support
Hi,
Thank you for trusting Stellar Data Recovery.
We have sent you an email regarding this on your email address.
Regards,
Support Team
I have downloaded the trial version to scan my corrupted 2 TB WD MyBook. It found 1.76 TB of files but stops with 1 seconds left. Can not stop the scanning or quit the program. What to do?
Per
Stellar Support
Hi,
Thank you for trusting Stellar Data Recovery.
We have sent you an email regarding this on your email address.
Regards,
Support Team
HI
IT GOT STUC ON THE FASE 2 WHAT SHOULD I DO ?
FARHAD DEHGHAN
I used Stellarphotorecovery professional on Imac running MacOS Mojave version 10.14.6. I have done normal scan on Seagate external drive to recover about 1.8 T of data. The scanning ran for 2 days and quit unexpectedly on building and showing data tree structure. So, I tried another of your recommended method by creating the Image of the drive first, which I have created successfully in about 16 hours. Then I started Stellarphotorecovery and mount the image. Then started scanning. Stellarphotorecovery scanned for about 4 or 5 minutes and either quit unexpectedly or freezed up. What is the problem, Please help me. I have gone through your checked list, tried them, but still could not solve the problem. Looking forward to your reply. Thank you
Jaijai Phinyawat
support@stellarinfo.com
Hi,
Thank you for trusting Stellar Data Recovery.
We have sent you an email regarding this on your email address.
Regards,
Support Team
Bought the Stellar Data Recovery for iPhone and keep getting stuck on 98%. Does anyone know what the fix is?
Nicolas
Stellar Support
Hi,
Thank you for trusting Stellar Data Recovery.
We have sent you an email regarding this on your email address.
Regards,
Support Team
I bought the software to recover data from a broken external SSD 512GB drive. I could save some data but now I always get the eror message "not enough space on dosk" when I try to save it to a HDD with 1 TB of free space. What is wrong? Please help. Regards, Angelo
Angelo
Stellar Support
Hi,
Thank you for trusting Stellar Data Recovery.
We have sent you an email regarding this on your email address.
Regards,
Support Team
Like a lot of other people here, I get the "Not enough space available" error when trying to recover data. There's more than enough space on the drive I'm trying to save the recovered files to. How do I fix this?
Neil
Stellar Support
Hi,
We have sent you an email regarding this on your email address.
Regards,
Support Team
Hi, am running the program off a partitioned external HD. Its mounting and has installed but when trying to start it doesn't move past initializing, the loading bar moving but thats it.
rick
support
Hi,
Thank you for trusting Stellar Data Recovery.
We have sent you an email regarding this on your email address.
Regards,
Support Team
I bought the software to recover data from a SSD 256GB drive. I couldn't recover, I always get the error message "not enough space on disk" when I try to save it to a HDD with 1 TB of free space
Hunt3r
Stellar Data Recovery
Hi,
Thank you for trusting Stellar Data Recovery.
We have sent you an email regarding this on your email address.
Regards,
Support Team
Hi, I'm having the same issue where it suggests that I don't have enough space to save the recovery file to. Please could you advise?
Lucy Thorpe
support
Hi,
Thank you for trusting Stellar Data Recovery.
We have sent you an email regarding this on your email address.
Regards,
Support Team
I keep getting an “insufficient space at destination”. I am putting it in an empty folder on a hard drive with 400gb of free space and what I’m recovering is only 40gb. I’ve tried different locations also and still this error. Please help!
Luke Garofalo
Stellar support
Hi,
Thank you for trusting Stellar Data Recovery.
We have sent you an email regarding this on your email address.
Regards,
Support Team
Hello, I am running the program for recovery of data from lost partition. The program has been initializing for past 1 hour.
Ranajit
Stellar Support
Hi,
Thank you for trusting Stellar Data Recovery.
We have sent you an email regarding this on your email address.
Regards,
Support Team
I'm also stuck with "Not Enough Space Available" when trying to save
Dave McComb
Support
Hi Dave,
We understand the inconvenience caused to you.
Please make sure that destination drive should have enough space in order to save complete recovered data by our software.
If you still face issue further then please submit your ticket through below link in order to get technical support:
https://tickets.stellarinfo.com/portal/signin
Like others I receive a message saying I have insufficient storage space to recover files despite having an external drive with 4x the storage available. Please help?
Francis H
Abdul Majid
Dear Francis,
We regret the inconvenience caused to you.
Kindly let us know the file system of the partition in which you are unable to save the recovered data. Please make sure that your external drive has file system supported by the operating system.
My recovery process has been stuck at 43% and the same number of files (1304) for twelve hours. Is it stuck and I should just hit STOP and try to save what has been found, or do I let it keep running? It was down to 2o+ minutes to go and then umped up again.
Thomas Taylor
Kartik
Hi,
We understand the inconvenience caused to you.
Please let us know whether software is getting stuck during scanning process or saving process.
Kindly confirm us below mentioned points to analyse it:
1.How the data was lost from the drive? (Was the drive formatted / Data was deleted)
2.Type of drive from which you wish to recover the data? (Boot Volume / External Drive)
3.Version of Operating System. (If using Mac then SIP is Enabled / Disabled)
4.Capacity and File System of the drive
5.Size and Type of files that you want to recover
6.Activities performed on the drive after the data loss
Regards,
Stellar Data Recovery
continuously getting Not enough space error. Even after having space, administrator mode opened. Kindly help.
Amit
Rajeev
Hi,
We understand the inconvenience caused to you.
Please let us know the file system of the source and destination drive. We suggest you to try different drives to save the files.
You may use our below link to connect with our expert:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery
hello,
i am on the phase 3 of 5 and Stellar recovery is stuck at 58% since two hours now. When i used the free trial, it went further then that. What can i do?
kino
Rajeev
Hi,
We understand the inconvenience caused to you.
Please let us know below-mentioned things to assist you further:
1- Reason of Data loss?
2- File system of the hard drive?
3- Type of scan you have performed?
For more assistance, you may submit a ticket using the below link.
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery
Hi,
just bought stellar to recover some old raw files, but unfortunately, the program says "insufficient space at destination" but I still have more than 200gb on my mac.
How can I solve the problem?
Thanks in advance
Samantha Faini
Kartik
Hi,
We understand the inconvenience caused to you.
Please let us know below mentioned things to assist you further:
1- Version of Mac OS
2- File system of hard drive on which you are trying to save data.
3- Version of Stellar software installed.
For more assistance, you may submit ticket using below link.
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery
Have purchased the IPhone recovery version and it keeps getting stuck. First at 20% and now at 99.44%, very frustrating. How do I get this to comoplete the scan so we can see if it finds anything?
TracyR
Hi. I have a 4tb that i formated for mistake and i am trying to recouver all the data. It was analising for 2 days and it reached 100 % of the 3rd step. Now it is analising the 3rd step again and i think its will take 2 more days. Is this normal? What can i do to increase the analising time? Thank you
Helio
kartik
Hi,
We understand the inconvenience caused to you.
We would request you to perform selective recovery in our software. There is an "Advance Setting" icon on top interface of software. In that option, click on file list and uncheck all formats and check only those which you want.
After that on home page of software, turn on only required files types buttons and start scanning. As it will reduce scanning time and provide better results.
For more assistance, submit ticket using below link:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery
Please I recently purchased this software and I tried recovering a file of 1.4gb on an empty 32gb drive and I'm being told "not enough space available" when clearly there's 32gb of free space. Please help me out
Dru
Kartik
Hi,
We understand the inconvenience caused to you.
Please let us know below mentioned things to assist you further:
1- Version of OS installed on your system
2- File system of hard drive on which you are saving data
For more assistance, please submit ticket using below link so that our experts can assist you in a better way:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery
I have just purchased Stellar Data Recovery Professional. My external hard drive is corrupt, and I am trying to retrieve my files from the device. The scan is stuck on phase 1 of 7, reading sector 14385200 out of 5860942815. It's been about 4 hours so far. Please help.
Lee
Rajeev
Hi,
We understand the inconvenience caused to you.
Kindly confirm us below mentioned points to analyze the issue:
1. How the data was lost from the drive? (Was the drive formatted / Data was deleted)
2.Type of drive from which you wish to recover the data? (Boot Volume / External Drive)
3. Version of Operating System. (If using Mac then SIP is Enabled / Disabled)
4. Capacity and File System of the drive
5. Size and Type of files that you want to recover
Regards,
Stellar Data Recovery
WTF !!!!
Got the same problem working at a pc store as a repair man.
Thinking let me pay for this software and try it out for data recovery.
Its a true scam thats what i can say!! When i read all the bad comments about the same shit.
"insufficient space at destination" "insufficient space at destination""insufficient space at destination" Fock off cant even recover 4,98 mb file ?
Got 6 TB off free space and than what i can read shut everything down dont use usb chek for free space dont use same destination bla bla bla
If i pay 80 euro for software what shows me that there is things to recover but cant becourse i dont have enough space? WTF Give my monny back there are free software's online that show me exat the same shit for free
For what do i need to pay if it only shows me there is recovery but the software you pay for cant recover it becaurse you dont have enough space??????????????
I think sewing this firm big time is whats gonna happens.
Raimondo
Kartik
Hi,
We understand the inconvenience caused to you.
Kindly let us know the file system of hard drive where you are trying to save recovered data through our software.
For more assistance, please submit ticket using below link:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery
I used a free version. Unable to recover a 2 mb file. I keep getting this error message. "No enough space on Disk". Please advice.
Praveen
Rajeev
Hi Praveen,
We regret the inconvenience caused to you.
We suggest you to connect with our expert. You may use the below link to connect with them:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery
When i first scaned my drive it found everything on my HHD, i needed to go into Program Files and everything came up. I found the file i wanted and went to click recover and it hanged there so i quited the program and ran it again and this time it didn't find all my folders and i'm still out of my file that i really need. So i decided to buy the professional version and got the same result. Now i'm thinking that i wasted my money smh.
Elie
Rajeev
Hi,
We understand the inconvenience caused to you.
Kindly let us know the type of files you would like to recover and the reason for data loss.
For more assistance, please submit a ticket using below link:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery
I bought the software to recover data from HDD 1 TB drive. but I always get the eror message "Not enough space Available" when I try to save data to a HDD with 2 TB of free space. What is wrong? Please help.
Nick
Abdul Majid
Dear Nick,
Please let us know the file system of destination drive and we will provide you the solution.
If destination drive is formatted in file system supported by Operating System than you will be able to save the recovered files.
After 4 hours and almost 55 minutes elapsed time the display was freezing: 2% scanned, time left: 240 hours. The task manager shows, its still working, reading speed only 1,2 MB/s. How can I give a wake up call to the readout?
Peter
Kartik
Hi,
We understand the inconvenience caused to you.
As per your reported issue, we would request you to perform "Selective Recovery" in our software after selecting required file types. As it will save time and give you accurate results.
If still software freezes during scan process then we would recommend you to create an image of drive through our software and scan that image file.
For any further assistance, you may submit ticket to our experts using below link:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery
Hi, this should be a page of answers to repeated problems. We can see the problems, but you refuse to share any answers, instead you simply say you have sent an email. This may help the individual, but not those who are simply searching for answer - in this case, why does the program stick when performing a deep scan? You are supposed to be the best, but a free program I have appears to be better as it can deep scan without problems
Charlie
Rajeev
Hi Charlie,
We regret the inconvenience caused to you.
In order to resolve the issue, we need to have details to understand it. We suggest you to provide us the order number for the purchase so that we can get to know which application you are using. There is no difference between demo and purchased version of the application.
For any further assistance, you may submit a ticket from below link:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery
Bought the software yesterday to recover off PC HD software keeps hanging on phase 3 at 24 percent
Rodrigo
Abdul Majid
Hi Rodrigo,
We regret for the inconvenience caused to you as software is getting hang during the scan.
Please provide us the below mentioned details to analyze the situation and to provide the solution:
1.How the data was lost from the drive? (Was the drive formatted / Data was deleted)
2.Type of drive from which you wish to recover the data? (Boot Volume / External Drive)
3.Version of Operating System
4.Capacity and File System of the drive
5.Size and Type of files that you want to recover
6.Activities performed on the drive after the data loss
You may also submit a ticket with these details from the below link and our team will guide you for the recovery process:
https://tickets.stellarinfo.com/portal/en/signup
Hi,
I’ve downloaded Stellar Data Recovery for IPhone. In the scanning stage when I try to scroll down to preview the files, the computer unexpectedly crashes. I need to recover some very important data, your help will be much appreciated.
Thank you,
A
Idnun
Now the recovered data won't open properly. I finally got at least one file stored on my desktop but it keeps saying it cannot be open because it may be damaged or use a file format it recognizes. What's going on? This isn't easy to use at all. It's taken more time and money to recover my data
Kalena
Rajeev
Hi Kalena,
We regret for the inconvenience caused to you.
Please provide us the below-mentioned details to analyze the situation:
1. How the data was lost from the drive? (Was the drive formatted / Data was deleted)
2.Type of drive from which you wish to recover the data? (Boot Volume / External Drive)
3. Version of Operating System
4. Capacity and File System of the drive
5. Size and Type of files that you want to recover
6. Activities performed on the drive after the data loss
Hey, what's up with this software. Can't recover a single file. Tried multiple times. Interestingly, it shows all my missing files with each and every single folder. However, when I try to recover to an external location, some pop-up flashes and disappears, followed by deep silence.
I thought to first try with the free version. If I can't recover a single MB, then surely I won't opt for your upgraded version. Glad I didn't pay straight away.
Rohit
Kartik
Hi,
We understand the inconvenience caused to you.
Please confirm us the file system of external drive on which you are trying to save recovered data.
Kindly submit ticket to our experts using below link to get further support:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery
I tried scanning my iphone using a macbook but it kept telling me iphone not listed while it was still connected
Abba
Abdul Majid
We would like to analyze the situation that you are facing with the product.
Please provide us the below mentioned details to provide the solution:
1. iOS version of device
2. Model of iPhone
I have bought the software but it not recovered the Igdm files.
MUHAMMAD YAMEEN
Rajeev
Hi Muhammed,
We regret the inconvenience caused.
Please follow the below steps then perform the scan:
1. Run Stellar Data Recovery.
2. Click Advanced Settings button.
3. Click Add File Type button from Advanced Settings window.
4. Select ‘I don’t know how to add file type‘.
5. Click Add button to browse to the location of file type you want to add. You need to add at least 10 or more sample files of the same type to include it in the list of supported file types.
6. Name of the added file type will be listed in the left-hand side box.
7. Type in header file name in the dialog box and then select the header file type from Select Group drop-down list and the size from 8. Put Average File Size text box.
9. Click Add File Type button
Please connect with our expert by using the below link for any further queries:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery
i used stellar phoenix recovery 9.0 to scan my external hard drive for lost video files while it was scanning i saw some folders and files i was looking for but during the process my system went off , i tried scanning again but i couldn`t see the same file i saw initially, please what do i do?
Kayode
Naveen
Hi Kayode,
We have sent an email to you for the better assistance for ongoing situation.
bought the software so that a few .avi and other video format files can be recovered which are on my laptop.
BUt the recovery is stuck at 0% since more than 24 hours.
Rahul Dongre
Abdul Majid
Hi Rahul,
We regret the inconvenience caused to you.
As per the order details, you have purchased Stellar Repair for Video - Windows [1 Month License] in September 2021. We are unable to locate any other order with your email address.
Please provide us the order number for your purchase of recovery software. In case, you are using the demo version of the software than please let us know the name of Stellar software and share the screenshot where recovery is stuck at 0% so that we can analyze the situation and provide the best possible solution.
You may submit a ticket to our team from the below link of our ticket portal:
https://tickets.stellarinfo.com/portal/en/signup
We will definitely resolve the situation and assist you for the recovery.
when i try to deep scan my external hdd it stops at phase 3 at 7% i tried multipule times and the results are the same iam using deep scan because normal scan doesnt show me the files i want to recover please help me
Seif
Naveen
Hi,
We recommend you to share the screenshot of Disk Management(Windows)/ Disk Utility(Mac) while highlighting the external drive which you are scanning.
Please let us know the reason of data loss as well.
Kind Regards,
Team Stellar