Stellar Knowledge Base
Stellar Data Recovery Professional software now comes with Extensive Partition Search feature that helps you locate every single partition that existed on a hard drive. Use this enhanced and powerful data recovery feature to search and recover data from deleted or missing hard disk partitions.
To find and recover data from lost partition(s):
1. Download, install and launch Stellar Data Recovery Professional software.
2. From ‘Select What to Recover’ screen, choose the file types that you want to recover and click ‘Next.’
3. Click on ‘Can’t Find Drive’ under ‘Connected Drives’ and click ‘Scan.’
4. In Select Hard Drive to Search Lost Partition window, select a hard drive with lost or deleted partition(s) and click Search.
After search, the software displays all the disk partitions that were either missing or deleted.
5. All the partitions found are listed in Select Partition to Recover Data window.
6. Choose any desired partition from the list and click ‘Scan.’
7. After the scan, select the file(s) you want to recover and click ‘Recover.’
8. Click ‘Browse’ to choose a location to save file(s) and click ‘Start Saving.’
Stellar Data Recovery Professional Stellar Data Recovery Professional is a do-it-yourself data recovery software that helps you to easily recover deleted files & folders, missing or corrupt partitions and even accidentally formatted hard drives.
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Hi,
i intentionally created a file on my desktop and deleted it! However i tried recovering but Stellar recovery software didn't recover it. Kindly explain
Chyke Nnoch
Abdul Majid
Dear Chyke,
We understand your situation that you are unable to recover specific files.
Our team has sent you an email to know the file types that you wish to recover. Please reply to our email and we will guide you further to recover the selective file types.
Hi Team
I've downloaded the software and 12 hours into recovery with 8 hours to go. I've not paid yet. Presumably I'll be asked to pay if I want the results.
Would I get a different result if I paid for it up front, and would I have been given different software
Kind Regards, Rob
Rob
Rajeev
Hi Rob,
Please let us know the name of the application you are using. There is no difference between the demo and purchased version of the application.
We suggest you to use the below link and connect with our expert and they will assist you:
https://www.stellarinfo.com/support/
Warm Regards,
Stellar Data Recovery
Hi,
I just buy the pro version with 100 euro, and it say it recover if you format the hdd, and write windows on that hdd, still able to recover my files, maybe not all, but still I don't find anything I lost from yesterday, but I don't see any of my file located on desktop before I format it..
What I do wrong?
Zota Alexandra Maria
Rajeev
Hi Zota,
We regret the inconvenience caused to you.
Kindly let us know the order number for the purchase. We request you to let us know the below details:
1.Type of drive from which you wish to recover the data? (Boot Volume / External Drive)
2. Capacity and File System of the drive
3. Size and Type of files that you want to recover
4. Activities performed on the drive after the data loss
5. Which scan did you perform?
Regards,
Stellar Data Recovery
Hi Team,
I have purchased a premium software as i need to fix any recovered damaged files. however i am not able to find the partition, the partition was labled as A drive.
My HDD is of 2 TB and it was equally partitioned into 2 half. One of which was A drive which had all the necessary data, I need the data from that A drive.
On doing extensive search, reaching to a specific percent in extensive search ( 40%) the software freezes and shuts down, I believe it is because of lot of partitions are retrieved from past which i dont even need, neither can i Identify these partitions.
I just need A drive which is around 929 GB, but software is not helping in that search.
Kalpesh
Kartik
Hi Kalpesh,
We understand the inconvenience caused to you.
Please let us know whether it is internal drive or external drive.
Also recommend you to perform "Selective Recovery" in software after selecting required file types from "Advance Setting" icon in software.
Then perform "Can't find drive" process in software.
Please reply to our support team email for further assistance.
Regards,
Stellar Data Recovery
Hi,
I've just purchased the Stellar Data Recovery Standard and get to recover the files from external hard disk but the files I recovered unable to open or view. It pops out say "the file format or file extension is not valid, verify the files has not been corrupted and that the files extension matches the format of the file." (this is happen on the excel file) Even photos and pdf file also unable to view or open.
Please advise any solution to this. Appreciate you can revert the soonest possible.
Apple
Rajeev
Hi Apple,
We regret the inconvenience caused to you.
Kindly confirm whether you are able to see file preview inside our application after scan. We request you to let us know the below details:
1.Type of drive from which you wish to recover the data? (Boot Volume / External Drive)
2. Capacity and File System of the drive
3. Size and Type of files that you want to recover
4. Activities performed on the drive after the data loss
5. Which scan did you perform?
Regards,
Stellar Data Recovery
Dear Team,
Data Recovery Premium is searching for lost partitions on an external HDD (6GB). I know it's quite a lot to search but how long should it take to finish searching? It's been running for 2 days and 18 hours now and only 0,0003% of the disc has been done.
The software is still running and doesn't seem to freeze. Checking every few hours.
Thank you for your answer.
Sylvia
Kartik
Dear Sylvia,
There is no estimate time for completion of scanning process as it depends on drive size, corruption level etc. Further you need to check the health of the drive in our software.
We would request you to submit a ticket to our experts using below link so that they can assist you further:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery
I mounted a corrupted HDD through an USB dock. Your pgm doesn't recognize the HDD. I tried other pgms like EasUS, Disk Drill and Wondershare that did recognize it. The device manager also recognized the HDD. I cannot interfere with your device manager. What can I do to use your pgm?
Bernard Sterenfeld
Kartik
Hi Bernard,
We understand the inconvenience caused to you.
As per your comments, drive is detecting in device manager. Please make sure that you have check the drive connectivity in "Can't find drive" option in our software.
Further we would request you to submit a ticket to our experts using below link so that they can assist you in order to resolve it.
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery